beonbet FAQ

You must be at least 21 years old to register and play on beonbet. This is in accordance with Philippine gaming regulations. beonbet strictly enforces this age requirement — all players must complete identity verification before depositing or playing real-money games. Accounts found to belong to players under 21 will be immediately closed and funds returned.

KYC (Know Your Customer) verification is required before you can make withdrawals. To verify your account:

• Log in and go to Account Settings → Verification;
• Upload a clear photo of a valid government-issued ID (PhilSys National ID, UMID, passport, or driver's license);
• Submit a selfie holding your ID;
• Provide proof of address if requested (utility bill or bank statement dated within 3 months).

Verification is typically completed within 24–48 hours. You'll receive an email confirmation once approved.

No. beonbet strictly allows only one account per player. Creating multiple accounts is a violation of our Terms & Conditions and may result in all accounts being permanently closed and any balances being forfeited. If you've forgotten your login details, use the password reset function on the beonbet Login page or contact our support team.

Go to the beonbet Login page and click "Forgot Password." Enter the email address linked to your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't receive the email, check your spam folder or contact support at [email protected].

beonbet supports a wide range of Philippine-friendly payment methods, including:

• E-wallets: GCash, PayMaya
• Online Banking: BPI, BDO, Metrobank

All transactions are processed in Philippine Peso (PHP). beonbet does not currently accept cryptocurrency deposits.

Deposits via GCash and PayMaya are typically credited to your beonbet account instantly — usually within a few seconds. Bank transfers via BPI, BDO, or Metrobank may take up to 30 minutes during business hours. If your deposit hasn't appeared after 1 hour, please contact our support team with your transaction reference number.

beonbet does not charge any fees on deposits. However, your payment provider (e.g., your bank or GCash) may apply their own transaction fees. We recommend checking with your provider before making a deposit. Any fees charged by third-party payment processors are outside beonbet's control.

If your deposit fails, first check the following:

• Ensure your GCash or bank account has sufficient balance;
• Check that your payment details were entered correctly;
• Confirm your beonbet account is fully verified;
• Try a different payment method if the issue persists.

If funds were deducted from your account but not credited to beonbet, please contact our support team immediately at [email protected] with your transaction reference number and screenshot.

To withdraw from beonbet, log in to your account and navigate to the Cashier section, then select Withdraw. Choose your preferred withdrawal method (GCash, PayMaya, or bank transfer), enter the amount, and confirm. Make sure your account is fully KYC-verified before requesting a withdrawal — unverified accounts cannot process withdrawals.

Withdrawal processing times vary by method:

• GCash / PayMaya: Usually within 1–3 hours after approval;
• BPI / BDO / Metrobank: 1–3 business days depending on your bank.

All withdrawals are reviewed by our finance team before processing. During peak periods or for larger amounts, additional verification may be required, which can extend processing time slightly.

The minimum withdrawal amount on beonbet is ₱200. There is no maximum withdrawal limit for verified accounts, though very large withdrawals may be processed in batches and may require additional documentation for compliance purposes.

Common reasons for withdrawal rejection include:

• Account not fully KYC-verified;
• Active bonus wagering requirements not yet met;
• Withdrawal method does not match the deposit method used;
• Suspicious account activity flagged for review;
• Insufficient account balance after pending bets are settled.

If your withdrawal was rejected, you'll receive an email explaining the reason. You can also contact our support team at [email protected] for clarification.

beonbet offers a welcome bonus for new Filipino players on their first deposit. The exact bonus amount and terms are displayed on the promotions page at the time of registration. Always read the full bonus terms before claiming — pay attention to the wagering requirements, minimum odds, and expiry period to make the most of your bonus.

Wagering requirements (also called playthrough requirements) specify how many times you need to bet your bonus amount before you can withdraw any winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before the bonus converts to withdrawable cash. Wagering requirements vary by promotion — always check the specific terms for each offer.

Not all games contribute equally to wagering requirements. Typically, slots contribute 100%, while table games like baccarat and roulette may contribute less. Sports bets may have minimum odds requirements. The specific game contribution rates are listed in each promotion's terms and conditions. Check the bonus terms carefully before playing to ensure your chosen game counts toward clearing the wagering requirement.

If you have a beonbet promo code, you can enter it during the deposit process in the "Promo Code" field in the Cashier section. Make sure to enter the code before confirming your deposit — promo codes generally cannot be applied retroactively. If you experience any issues redeeming a code, contact our support team with the code and your account details.

beonbet offers a wide variety of games for Filipino players, including:

• Slots: Hundreds of video slots from top providers;
• Bingo: Classic and themed bingo rooms with real-time play;
• Live Casino: Live baccarat, roulette, blackjack, and more;
• Sports Betting: PBA, NBA, UFC, boxing, football, and more;
• American Football: NFL and college football markets.

New games are added regularly — check the casino lobby for the latest additions.

Some beonbet slot games offer a demo or free-play mode that lets you try the game without wagering real money. This is a great way to learn the mechanics before playing for real. However, live casino games, sports betting, and bingo rooms require real-money play. Demo mode winnings cannot be withdrawn — they are for practice only.

Yes. All games on beonbet use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are audited by independent testing laboratories. Live casino games are streamed in real time from professional studios with real dealers, providing full transparency. beonbet is committed to offering a fair gaming environment for all Filipino players.

beonbet uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and is never sold to third parties. For full details on how we collect, use, and protect your data, please read our Privacy Policy.

We strongly recommend enabling 2FA on your beonbet account for added security. Go to Account Settings → Security → Two-Factor Authentication and follow the setup instructions. You can use an authenticator app or receive a one-time code via SMS to your registered Philippine mobile number. With 2FA enabled, even if someone knows your password, they cannot access your account without the second verification step.

If you suspect unauthorized access to your beonbet account, act immediately:

• Change your password right away via the beonbet Login page;
• Contact our support team at [email protected] to flag the account;
• Request a temporary account freeze while the issue is investigated;
• Check your registered email for any unauthorized activity notifications.

Our security team will investigate and respond within 24 hours.

beonbet provides a full suite of free responsible gaming tools accessible from your account settings:

• Deposit Limits — set daily, weekly, or monthly caps;
• Loss Limits — cap how much you can lose in a period;
• Session Time Limits — auto-logout after a set play duration;
• Reality Checks — periodic reminders of time and money spent;
• Cool-Off Period — take a break of 24 hours to 30 days;
• Self-Exclusion — close your account for 6 months to permanently.

For full details, visit our Responsible Gaming page.

To self-exclude, log in to your beonbet account, go to Account Settings → Responsible Gaming → Self-Exclusion, and choose your exclusion period (6 months, 1 year, 3 years, or permanent). Your request will be processed within 24 hours. During self-exclusion, all marketing communications are stopped and you cannot open a new account. For step-by-step guidance, see our Responsible Gaming page.

If you or someone you know needs help with problem gambling, the following resources are available in the Philippines:

• PAGCOR — the Philippine Amusement and Gaming Corporation operates responsible gaming programs and can provide referrals;
• National Center for Mental Health (NCMH) — provides mental health support services nationwide;
• Gamblers Anonymous Philippines — peer support groups in Manila, Cebu, Davao, and online.

You can also contact beonbet's responsible gaming team directly at [email protected] — all conversations are confidential.

Yes. beonbet is fully optimized for mobile browsers on both Android and iOS devices. You can access the full beonbet experience — including casino games, sports betting, bingo, and slots — directly from your mobile browser without needing to download a separate app. Simply visit beonbet.vip on your phone's browser and log in as usual.

If you're experiencing slow loading times on beonbet, try the following:

• Clear your browser cache and cookies;
• Try a different browser (Chrome, Firefox, or Safari);
• Check your internet connection — a stable connection of at least 5 Mbps is recommended for live casino games;
• Disable browser extensions that may interfere with the site;
• Try accessing beonbet from a different device.

If the issue persists, contact our support team — it may be a temporary maintenance window.

If a game disconnects or freezes during a session, beonbet's system automatically records the state of your game at the point of disconnection. When you reconnect and reopen the game, it will resume from where it left off. If the game cannot be resumed, the round will be settled based on the last recorded game state. If you believe a bet was lost unfairly due to a technical issue, contact support at [email protected] with the game name, date, and approximate time.